Service
Our role starts with strategic planning of the service scope and runs through day-to-day maintenance, security and management of third-party providers and support staff — split across Soft FM (the services a business needs for a safe working environment) and Hard FM (the physical asset itself).
The goal is simple to state and hard to deliver consistently: occupants who are productive, safe and satisfied, in a space that is maintained, secure and cost-efficient. Integrating the two — usage and structure — is what makes the difference between a building that is managed and one that is merely occupied.
Deliverables
Soft FM — Health & Safety, Security, Cleaning, Catering
The services a safe, functioning workplace depends on day to day.
Soft FM — Waste, Budget & Support Staff Management
Operational budget and support-staff oversight, managed on the client's behalf.
Hard FM — Property Strategy, Design & Space Planning
Planning the asset itself, not just its day-to-day operation.
Hard FM — Preventive & Predictive Maintenance
Scheduled maintenance that prevents failures rather than reacting to them.
Hard FM — HVAC, Electrical & Plumbing Inspection
Regular inspection of the building systems occupants rely on.
Hard FM — Fire Safety Systems & Emergency Response
Fire safety compliance and emergency response planning kept current.
Contract & Vendor Management
Third-party provider performance managed against the same independent standard.
Restacking & Space Management
Space and restacking plans that keep pace with a changing headcount.